Bachelors Of Hotel management

Assistant restaurant and Bar manager

Assisted in learning and development for all the team members of the outlet Implement systems and procedures that achieve higher
cost efficiency and guest satisfaction.
Worked on Performance Appraisal/ Management of the staff in the department; ensured the smooth day-to- day functioning of the
outlet.
Monitored guest mix, guest profiles and effectiveness of new competitive outlets in association with the sales and marketing
department.
Managed Social Media platforms with help of creative agencies to increase the audience reach.
Maintained constant guest contact, built relationships, solicited feedback and monitored the Guest satisfaction tracking system for the
restaurant.
Collaborated with the Chef on Menu planning and pricing.
Planned and organized various food festivals, restaurant promotions or special occasions. Monitored the daily number of covers and
the average check of the restaurant.
Introduced various control measures & produced the best results in operational cost & other expenses.
Improved the quality of service and guest satisfaction by delivering trainings on new concept & style of service.
Directed staffing & requirements plan; mentored to improve team member performance.
Ensured compliance with all federal, state and local regulations concerned health and safety requirements.
Controlled the food, beverage & variable cost; developed innovative strategies to market the Bar outlets for achieving a larger market
share and attracting new segments; monitoring inventory and stock levels regularly.
Maintained high standards of personal presentation & grooming, managed internal hygiene including staff.
Established rapport with guests to build brand image and enhanced experience

Assistant Restaurant and Bar Manager

Overseeing team performance
Handling team conflicts
Streamlining operations
Hiring and onboarding new employees
Ensuring and measuring guest satisfaction
Inventory management
Managing finances
Enforcing covid-19 safety measures

TMTP (Taj Management Training Program)

Sri Lanka Shadow Manager – Taj Bentota
Key Result Areas:
Worked:
o Closely with the Assistant Director F&B on maximizing the revenue by designing new promotions and theme night.
o With Events Team at Taj Samudra Colombo to promote and upsell the hotel venues for destination weddings
Administered the project of revamping the Tease Bar at Taj Bentota.
Took responsibility of the bar at Taj Bentota in absence of the Bar Manager.
Assisted Director Food and Beverage on revamping the menus for outlets as per market trends and competition set.Organizational Project: Taj Express Towers Mumbai
Worked with the Corporate Digital Marketing Team on setting up a digital marketing platform for the brand, managed all digital media
content of TAJ.
Learnt to handle all the social media platforms for the organization shadowing the corporate social media content in-charge.
Highlight:
Successfully launched the platform with the team.
Cross Trainings: Taj City Center Gurgaon, India
Worked as shadow manager in all major and ancillary departments of the hotel to understand better coordination between different
departments.
Improved employee awareness of organization\’s roles and functions
Increased flexibility for scheduling as well as opportunities for employee advancement
Evaluated employees across an array of roles.
Corporate Social Responsibility Project:
Worked on project for 3 Taj Hotels in Bengaluru on responsible kitchen waste management initiated from reduction of waste from
source.
Project focused on identifying the source of waste, designed a recordkeeping matrix to track waste, implemented ideas to reduce
waste and show the results in two months

Bar and All day Dining Supervisor

Bartender