About Immaculate Wambui

Education

  • 2022 - Present
    ZABEEL INSTITUTE OF MANAGEMENT AND TECHNOLOGY

    HOSPITALITY MANAGEMENT

    In this Hospitality Management course I\'m specializing in upskilling my career in Guest Relations, Food & Beverage and offering Butler service to VIP guests. Throughout this course and my previous experience in hospitality ,I have learnt how to provide high quality service to hotel VIP guests, addressing to complaints, provide information about amenities and so on. Throughout my training, I have worked in different departments and sections, like food & beverage, front office, customer service, guest relations and butler service. The variety of roles I assumed during my training enabled me to have a good experience.

  • 2014 - 2016
    Kenya Utalii Collage

    Certificate in Front Office Operations

    This program equipped prepared me to effectively work in a hotel as Receptionist, Guest Relation Officer, Reservation Officer, Cashier and Front Office Accounts Auditor.

  • 2010 - 2013
    Ndekei Secondary School

    Secondary Education Certificate

    This is basic Secondary education ( graduate of grade 12)

Experience

  • 2018 - 2020
    Sarova Stanley Hotels Nairobi

    Guest Relations Agent

    Being a Customer Experience Professional in the hospitality industry, I am convinced that Am the candidate you are looking for to bring more value, new power and positive energy to your day to day company\'s operation. In my previous role as a Guest Relations Specialist , I have so far achieved the following; *Spear heading the operation to achieve targets with great reviews and feedback from guests *Performed administration duties such as responding to guest emails, calls , updating the departments about the hotel events and spending informative alerts to all in-house guests which increased awareness *Operated at a fast pace to handle high volume of hotel occupancy while meeting and exceeding guest satisfaction * Trained peer and new colleagues on departmental mandates , resorts policies and standards.

  • 2016 - 2018
    PriddInn Azure Hotel Mombasa

    Hostess/ Butler

    During my study at Kenya Utalii Collage, I started a part time job as a Hostess at PriddInn Hotel where I also served as a Butler to VIP guests. The combined experience of hospitality and Butler service is where I found my passion for personalized service and working with VIP guests. My duties as a Butler were as follows; * Welcomed VIP guests on arrival and escorted them to their room and explained the facility and offered assistance * Coordinated with l

Skills