About Joby Joseph

About me

Eager to work in the capacity of a Restaurant Manager in a high-volume operation environment that has strong growth potential. To maximize 9+ years experience running restaurants successfully and providing the leadership necessary for high revenue performance.

Education

Experience

  • 2021 - 2021
    Johnny Rockets,Kharafi Global

    Restaurant Manager

    • Directed the entire restaurant operations entailing food & beverage, budgeting & cost control, inventory & customer relationships for ensuring maximum profitability; ensured provision of quality services with high satisfaction levels • Set a strategic direction for the restaurant with emphasis on achieving operational objectives by contributing information and recommendations to strategic plans and reviews • Formulated & implemented various optimization techniques for reducing waste, allocating work schedule & cross-training staff focusing on curbing food costs, enhancing productivity and food quality to maximize repeat business • Led various initiatives, promotional offers to increase number of customers in walk-in & take out and catering events across Qatar to drive revenues & increase profitability • Delivered best-in-class trainings to staff with focus on SOPs; nurtured & mentored team members/supervisors, provided rewards & recognitions to increase productivity & reduction in staff turnover

  • 2010 - 2014
    Hard Castle Pvt Ltd,Mc Donalds

    First Assistant Manager

    • Spearheaded the entire Food & Beverage Sales activities; effectively managed all customer numbers (including Dine-In, takeaway, delivery, dessert kiosks and birthday parties) and monitored store performance • Steered initiatives for elevating store performance, maximizing team productivity, customer satisfaction and profit levels; performed audits and evaluated customer satisfaction opportunity score on a monthly basis • Managed key company financials including gross & net profits; evaluated key expense indicators and worked towards optimizing food, maintenance & restaurant costs under budget, minimizing wastage & driving operational efficiency • Mentored team members & junior managers on food safety & handling; evaluated staff performance, monitored progress, ensured consistent performance through feedback sessions & worked towards achieving productivity targets • Structured & implemented various promotional activities for securing customers thereby increasing sales & profits • Conducted birthday parties, forged tie-ups with corporate offices for securing weekly bulk orders; led additional initiatives including flyer distributions through newspaper inserts and door hangings

Skills