About Raluca Dragomir

About me

I began my career more than 15 years ago in office administration, but a few years ago, I was drawn to the hospitality field in housekeeping and property management. I’ve always been skilled at bringing people together and working towards common goals.

My successfully experience of leading and managing operational teams made me to consider more the hospitality field, and I’ve been building a career as a housekeeper manager for the last 5 years.

I enjoy challenging jobs that makes me think, working with people and helping them meet their full potential, jobs that mentally and physical let me use all my skills and energy.

I am challenged to be creative, nurturing and most of all, patient. I have good communication skills, great leadership and team management, I am self motivated and able to establish and maintain good working and professional relations with people of different national and cultural backgrounds.

Education

Experience

  • 2018 - 2021
    Abu Dhabi Music and Arts Foundation (ADMAF)

    Housekeeping Manager cum Executive Assistant to the Founder (HNWI level)

    Main activities and responsibilities: Housekeeping tasks: - establish and/or implement operating policies, procedures and standards - plan and coordinate the activities of all housekeeping and property staff (room attendants, supervisors, drivers, cooks, gardener) - coordinate inspection or inspect assigned areas (rooms, kitchens, meeting rooms, public areas, garages, gardens, landscapes) to ensure standards are met - apply human resource management skills, such as hiring, training, scheduling and evaluating mid year and annual performance - complete financial management tasks, such as setting and adhering to a budget - drawing up a shift rota for all property staff - ordering cleaning equipment, linen and room supplies - maintain par stock of rooms supplies, cleaning supplies, linen and staff uniforms - checking for faults or damage and coordinate with the maintenance team for maintaining/repairing AC, plumbing, electrical, furniture, decorations, appliances, replacements of damaged items - develop and maintain secure storage rooms and inventory of contents. - suggesting action plans to accomplish goals of the landlord. - orchestration and coordination of fine dining experiences for parties and events with inside or outside catering in coordination with F&B and kitchen department - orchestration and coordination with external contractors for pest control, water tank cleaning, maintaining the landscapes (gardens, plants, flowers, grass and tree trimming), pool cleaning - making sure all staff work to health and safety rules Executive Assistant tasks: - arranging meeting rooms for entertainments, social activities or meetings as requested - handling correspondence from the founder’s office (printing memos, organizing files, taking and answering messages) - making travelling arrangements, visa, transportation, accommodation, medical insurance - booking personal appointments and managing the calendar of appointments and meetings - completing expense reports and keeping trace of invoices and payments to external contractors Achievements:  implemented the “On Job Training” program for the housekeeping staff, which increased their ability to meet the required standards  implemented new SOPs for cleaning procedures which improved the cleanliness of the premises  implemented duty shifts which increased the level of happiness among all staff  implemented the reward and recognition program (employee of the month, annual staff outing, holiday bonus)

  • 2016 - 2018
    Centro Capital Center by Rotana

    Housekeeping Manager cum Property Manager

    Housekeeping tasks: - establish and/or implement operating policies, procedures and standards - plan and coordinate the activities of the housekeeping staff (room attendants and supervisors) - managing the housekeeping teams for day-to-day activities (checking the cleanliness of rooms, offices, meeting rooms, public areas, restrooms, main reception, landscapes and 4 parking levels) - apply human resource management skills, such as hiring, training, scheduling and evaluating mid year and annual performance - complete financial management tasks, such as setting and adhering to a budget - drawing up a shift rota for the housekeeping staff - ordering cleaning equipment, linen and room supplies, maintain par stock of cleaning supplies - checking for faults or damage and coordinate with the Engineering team for maintaining/repairing AC, plumbing, electrical, landscapes, pools, replacements of damaged items - develop and maintain secure storage rooms and inventory of contents - overseeing employees in charge of security and parking services in coordination with Security department - overseeing meetings, catering and events in coordination with F&B department - planning all general administrative services - making sure all staff work to health and safety rules - ensuring that all facilities meet government regulations and environmental, health and security standards Property Manager tasks for the rented offices: Legal day-to-day operations for the rented offices, such as: - drafting lease management, lease contracts, amendments - registration of new lease contracts to Municipality Regular day-to-day financial tasks in relation with the rented offices, such as: - forecasting and budgeting the annual revenue for the rented offices - follow up for payments and/or utilities - preparing and sending statement of account when needed - preparing invoices (chilled water, electricity) and receipts as needed - preparing cheques payment for suppliers and collecting cheques payment from the offices - supervising the bank statements and preparing general cashier reports and payment vouchers - posting all financial data in SunSystem account software Achievements:  reduced the annual costs for cleaning supplies, saving 19% of total allocated budget  increased the employee’s satisfaction survey from 50% to 90% satisfaction and engagement towards Rotana  two employees were promoted to higher positions  reduced the turnover employees’ rate from 80% to 10%

  • 2014 - 2016
    Rotana Hotel Management - Corporate Office

    Executive Assistant to Corporate Vice President (C-level assistant)

    Main activities and responsibilities - briefing and updating the CVP on all affairs relevant to the operations of the hotels. - support the CVP to manage any workload and activities. - being a link between CVP and all the General Managers in all Rotana Hotels and facilitating communication. - monitor, respond to and redirect the CVP general emails and phone calls as appropriate. - identify, anticipate and prepare all requirements of the CVP for meetings, appointments, presentations and follow ups. - review memos and reports, conduct researches, create presentations and prepare monthly statistical reports (e.g. Market Metrix, Revinate). - assist with the coordination of all hotels pre-opening projects (e.g. the Generic Requirements - Operating Equipment, FF&E reviews). - act as Office Manager by keeping up with all the office supplies inventory. - act as Personal Assistant by organizing business travels, transportation, visa, accommodation, medical insurance

  • 2012 - 2014
    Beach Rotana Hotel

    Executive Secretary

    Main activities and responsibilities - organize manager’s calendar and meetings - organize manager’s business travels (arrange transportation and accommodation) - screen manager’s e-mails, reply accordingly and establish priorities - maintain the general filing system and file all correspondence - assist in the planning and preparation of meetings, conferences and telephone calls - prepare for HODs and committee meetings and taking minutes of the meetings - maintain an adequate inventory of office supplies - respond to public inquiries and hotel guests complains through Guest Satisfaction Survey - provide word-processing, excel reports and power point presentations - type confidential documents on a word-processing system (letters, memo, action plans) - prepare, assemble and distribute various reports and documents - receive and screen all incoming telephone calls, provide and receive information or refer the matters to the appropriate person to handle - follow-up with the Department Heads and their assistants for their pending tasks on a daily basis - establish and maintain various filing / records / database of business contacts, trace pending items and follow up as appropriate - function as an administrative link to ensure that all parties receive the relevant information respectively - comply with the hotel environmental, health and safety policies and procedures

  • 2009 - 2012
    Sharolt Group SRL

    Assistant Manager to CEO

    Main activities and responsibilities - Providing professional support and legal advice to the CEO upon requirement. - Ensuring that legal documents and other contractual documents are effectively drafted, reviewed, interpreted, and vetted. - Taking decisive actions on various legal matters and assessing contentious and uncontroversial issues. - Verifying if the sales team is maintaining a high quality level of service. - Reporting to the CEO regarding all the developments, strategies and results. - Verifying if the marketing strategy of the products is duly implemented and all the tasks related to it are executed by the staff. - Performing a wide variety of typing assignments; operates personal computer to compose, edit, revise and print letters, memos, reports, and other materials. - Participating in weekly meetings with the CEO to discuss ongoing activities, issues of concern, and ways of proficiency improvement. - Recruiting and staffing. Employee orientation, development, and training. - Employee relations, safety, welfare, wellness and health, services and counseling. - Compensation and benefits administration. - Development of the Human Resources department. - Development of an employee-oriented company culture that emphasizes quality, continuous improvement, and high performance.

  • 2005 - 2008
    Public Notary Eleonora Stan

    Personal Assistant

    Main activities and responsibilities: - Delivering friendly customer service by providing timely and accurate kind of service to the general public on all forms of request, complaints and inquiries. - Responding to requests for data and information. - Drafting and editing legal documents. - Assisting in meeting goals of customer service by identifying specific client needs. - Indexing various types of documents for proper recording. - Maintaining security and confidentiality of department records. - Maintain accurate document indexing. - Engaging and assisting the general public with courtesy and tact. - Preparing and formatting memos, correspondence, and other legal credentials. - Drafting independently standard routine pleadings, correspondence, and other documents. - Maintaining superior public relations with business associates and clients. - Scheduling appointments and meetings for the Public Notary. - Assisting in scheduling of seminars, industry dinners or luncheons, and other functions as requested. - Establishing effective and harmonious work relationships with the office staff, legal community and general public. - Interpreting pertinent codes, rules, laws, ordinances, policies, guidelines and procedures.

  • 2005 - 2008
    Public Notary Eleonora Stan

    Personal Assistant

    Main activities and responsibilities: - Delivering friendly customer service by providing timely and accurate kind of service to the general public on all forms of request, complaints and inquiries. - Responding to requests for data and information. - Drafting and editing legal documents. - Assisting in meeting goals of customer service by identifying specific client needs. - Indexing various types of documents for proper recording. - Maintaining security and confidentiality of department records. - Maintain accurate document indexing. - Engaging and assisting the general public with courtesy and tact. - Preparing and formatting memos, correspondence, and other legal credentials. - Drafting independently standard routine pleadings, correspondence, and other documents. - Maintaining superior public relations with business associates and clients. - Scheduling appointments and meetings for the Public Notary. - Assisting in scheduling of seminars, industry dinners or luncheons, and other functions as requested. - Establishing effective and harmonious work relationships with the office staff, legal community and general public. - Interpreting pertinent codes, rules, laws, ordinances, policies, guidelines and procedures.

Languages

English
Proficient
Italian
Beginner
Spanish
Beginner

Skills