About sahid khan
About me
Dear Hiring Manager,
Greetings of the Day!
With great pleasure I would like to introduce myself as Sahid Ali Khan, a Hospitality Professional, I have been worked with Ramada by Wyndham Dubai Deira in the Capacity of Front Office Supervisor.
I would here by like to apply for the position of Front Office Supervisor with your esteemed organization as I am confident that the exposure & the experience I have in the Hospitality Industry is remarkable also my willingness & the availability to join immediately as I am in Visit Visa may put me in to the top priority.
As being the Front Office Supervisor and Front Office Agent with International reputed chain of hotels in different metro cities and Working in the International market, am well versed into the different aspects of the Hotel Operations with revenue and Customer loyalty as the prime objects. I am having the skills as follows which are not limited to
Strong Interpersonal Skills
Time and money Management
Strong Customer Care and problem solving
People Management
Eye for details in to the Operation
Strong hold in to Accounting / Night Auditing / Billing / Reservations / Check in / Guest Relations / Room Assignment / Meetings / Special Events
Ability to work under pressure to achieve the goals.
Am attaching my Resume here by for your consideration and promise myself to be an asset for the company if given a chance, and would be available for a personal talk at your convenience.
Thanking you in advance for your time.
Warm Regards,
Shahid Khan
+971-524424531(Dubai)
Place: Dubai
Education
-
2006 - 2009
Subhash Bose Institute of Hotel Management
Bachelor Degree in Hotel Management
Completed 3 years Degree in B. sc. HMCTT ( Hotel Management Catering Technology & Tourism Studies) from SUBHAS BOSE INSTITUTE OF HOTEL MANAGEMENT KOLKATA, INDIA, and Under PANJAB TECHNICAL UNIVERSITY (PTU).
Experience
-
2020 - 2020
Ramada by Wyndham Dubai Deira
Front Office Supervisor
1. Handle Front Office Reception Functions such as Welcome the guest, check-in, check-out, Payment, Telephone, Guest request, Guest Reservations, Housekeeping Discrepancy reports, High Balance report, Rooms up-selling, dealing with guests, handling complaints, compliance on Departmental policies and procedures, etc
2. Prepare Operational and Financial reports for Front Office Manager for review
3. Resolve guests\’ complaints to minimize escalations. Listen, apology with empathy, find a solution, and follow through when resolving guest issues. Pass on the information to senior management to follow up on guest\’s complain
4. To supervise a team of Receptionists, Life Guard and Concierge Team.
5. Actively participate, and support team in achieving the hotel goals and objectives -
2017 - 2020
Star Metro Hotel Apartment by Al-Ghurair Hospitality
Front Office Supervisor
1. Handle Front Office Reception Functions such as Welcome the guest, check-in, check-out, Payment, Telephone, Guest request, Guest Reservations, Housekeeping Discrepancy reports, High Balance report, Rooms up-selling, dealing with guests, handling complaints, compliance on Departmental policies and procedures, etc
2. Prepare Operational and Financial reports for Front Office Manager for review
3. Resolve guests\’ complaints to minimize escalations. Listen, apology with empathy, find a solution, and follow through when resolving guest issues. Pass on the information to senior management to follow up on guest\’s complain
4. To supervise a team of Receptionists, Life Guard and Concierge Team.
5. Actively participate, and support team in achieving the hotel goals and objectives -
2015 - 2017
Reflections Hotel
Front Office Team Leader
1. Handle Front Office Reception Functions such as Welcome the guest, check-in, check-out, Payment, Telephone, Guest request, Guest Reservations, Housekeeping Discrepancy reports, High Balance report, Rooms up-selling, dealing with guests, handling complaints, compliance on Departmental policies and procedures, etc
2. Prepare Operational and Financial reports for Front Office Manager for review
3. Resolve guests\’ complaints to minimize escalations. Listen, apology with empathy, find a solution, and follow through when resolving guest issues. Pass on the information to senior management to follow up on guest\’s complain
4. To supervise a team of Receptionists, Life Guard and Concierge Team.
5. Actively participate, and support team in achieving the hotel goals and objectives
Honors & awards
-
2018
Employee of the Month
I am very appreciated to my company awarded me by Employee of the Month in 2018.